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Frequently Asked Questions at Swiss Valley Apartments
As well as our maintenance staff preparing the apartment for move in, we also use a painting and cleaning company. Depending on need, we use a carpet installer or steam carpet cleaning company.
Yes, we provide 24-hour emergency maintenance and personnel live on-site.
You can call the office during business hours or enter an online request in the Resident Services portal. If it is an after-hours emergency, you should call our emergency maintenance line.
Maintenance issue are handled as soon as possible with preference given to emergency calls.
No. As long as you have given permission to enter when calling in the service, you do not need to be present.
If our office is open you can call, if not you can call the emergency maintenance line for assistance.
Any modifications need to be approved by the manager and need to be put back to the original state prior to move out to avoid any costs.
We include the gas for heating, cooking, and hot water along with water, sewer, and trash removal services.
The pool is open from Memorial Day to Labor Day, opening at 10am and closing at dusk.
We have open parking in front of each building.
We have a laundry facility in each building that is either coin or app operated.
We have a $150 non-refundable pet fee and $20 monthly pet rent.
No. The nearest one is an 8-minute drive away. We do have pet waste stations throughout the community for curbing you pet.
Gas range, refrigerator and garbage disposal. We also have dishwashers in our luxury apartments.
Yes, please contact the Leasing Office for details.
Yes, our shortest lease term is 6 months.
Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.
Due to COVID-19 we will no longer be able to accept packages in our office.
There are no quiet hours or fees.
We take both appointments and walk-ins.
From Monday through Friday between 9am and 6pm
Our applications are all done online.
You will need to pay your Security Deposit, Administrative Fee and your pro-rated rent amount.
We do not require but do recommend renters insurance.
We have an online payment system, a WIPS program or you can mail a check to our corporate office.
Using the Resident Services portal. This is the same place you filled out your application.
If you choose to get internet, cable or pet(s), then you would pay that monthly along with your rent.
No, but we do recommend it.
The gas for heating, cooking and hot water, along with water, sewer, and trash removal.
By calling Consumers Energy once you have a confirmed address and move-in date.
Bloom Broadband is the provider of both internet and cable and we also offer Dish Network options.
We ask that you have guests use the rear side of the parking lot as a courtesy to all residents so they get the spots closer to their apartments.
All of our rates are pre-determined and non-negotiable.
You will pay a new Security Deposit.
We have a Cancellation Premium that you can pay at the time you give your move-out notice. The cost of the Cancellation Premium will vary from unit to unit.
There are 2 bus stops within walking distance.
A grocery store, gas station and restaurants are all within walking distance.
There are many options a short drive away but Family Fare is within walking distance.
There is a Starbucks inside the nearby Family Fare.
We are on Burlingame and Prairie Parkway so from 28th street turn south on Burlingame Ave. and we are right after the first traffic light.
We are on Burlingame Ave. and Prairie Parkway.
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Equal housing opportunity
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